Akasa data hacked, airline asks customers to be ‘vigilant against possible phishing attempts’ – Times of India
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NEW DELHI: A data breach has hit India’s newest airline, Akasa Air, that started flying on August 7, 2022. The airline says the breach was “limited to names, gender, email addresses and phone numbers” and that “no travel-related information, travel records or payment information was compromised.”
It has reported the hacking to CERT-In, the government authorised nodal agency to deal with such incidents, and advised its customers to be “vigilant against possible phishing attempts, since (their) information may have been accessed as a result of this incident.”
In the recent past, other Indian carriers like IndiGo, Air India and SpiceJet have also seen their data base being hacked.
Akasa has informed its customers that “a temporary technical configuration error related to our login and sign-up service was reported on August 25 , 2022. As a result, some Akasa Air registered user information limited to names, gender, email addresses and phone numbers may have been viewed by unauthorised individuals. We can confirm to you that aside from the above details, no travel-related information, travel records or payment information was compromised.”
The airline says it took several steps after this hacking. “On being made aware of the incident, we immediately stopped this unauthorised access by completely shutting down the associated functional elements of our system. Subsequently, having added additional controls to address this situation, we have resumed our login and sign-up services. We self-reported the incident to CERT-In, undertaken additional reviews to ensure that the security of all our systems is enhanced further. We are continuously reinforcing our systems, including working with experts and the research community, to ensure that they are robust,” it says, while apologising for “any inconvenience caused as a result of this incident.”
It has reported the hacking to CERT-In, the government authorised nodal agency to deal with such incidents, and advised its customers to be “vigilant against possible phishing attempts, since (their) information may have been accessed as a result of this incident.”
In the recent past, other Indian carriers like IndiGo, Air India and SpiceJet have also seen their data base being hacked.
Akasa has informed its customers that “a temporary technical configuration error related to our login and sign-up service was reported on August 25 , 2022. As a result, some Akasa Air registered user information limited to names, gender, email addresses and phone numbers may have been viewed by unauthorised individuals. We can confirm to you that aside from the above details, no travel-related information, travel records or payment information was compromised.”
The airline says it took several steps after this hacking. “On being made aware of the incident, we immediately stopped this unauthorised access by completely shutting down the associated functional elements of our system. Subsequently, having added additional controls to address this situation, we have resumed our login and sign-up services. We self-reported the incident to CERT-In, undertaken additional reviews to ensure that the security of all our systems is enhanced further. We are continuously reinforcing our systems, including working with experts and the research community, to ensure that they are robust,” it says, while apologising for “any inconvenience caused as a result of this incident.”
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